We want you to feel confident when shopping with Gozvira. If something isn't right with your order, we're here to help.
Return eligibility, available resolutions and refund timing may depend on the product, condition of the item and circumstances of the request. Please contact us before sending an item back.
Contact our support team with your order details and explain why you would like to request a return.
We'll review your request and let you know what options are available for your order.
Approved refunds are processed according to the applicable payment method and refund process.
If you would like to return a product, please contact Gozvira support before shipping the item back.
Include your order number and a clear description of the reason for the return. Photos may also be requested when they are helpful for reviewing the issue.
Return eligibility may depend on the product, its condition and the reason for the return.
Products should generally be returned in the condition required for the applicable return approval.
Certain products or circumstances may not qualify for a return or refund. Eligibility can depend on the nature and condition of the item.
Items that have been damaged through misuse, altered after delivery, or are otherwise outside the applicable return requirements may not be eligible.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide your order number and, when requested, photographs or other information showing the issue.
If you receive an item that does not match your order, please contact Gozvira support before returning the product.
Our team will review the order and help determine the appropriate next step.
Return shipping arrangements may vary depending on the reason for the return and the circumstances of the order.
Please do not send a return to the address on your own without first receiving return instructions from Gozvira support.
Once an approved return has been received and reviewed when applicable, the eligible refund will be processed according to the applicable resolution.
Refunds are generally issued to the original payment method unless another arrangement has been agreed upon.
After a refund has been processed, the time it takes for the funds to appear can depend on the payment provider, card issuer or financial institution.
If you believe your refund should have already appeared, please contact us with your order information.
If you need to cancel an order, contact us as soon as possible after placing it.
Cancellation may not be possible once an order has entered processing or shipment. In such cases, return procedures may apply.
For return, refund or order-related questions, please contact our support team.
Three simple steps to get started.
Send us your order number and explain the issue with your product.
Our team will review your request and provide the applicable next steps.
Depending on the situation, the applicable return, replacement or refund process will be completed.
Our team is here to help you understand your return or refund options.
Contact Gozvira →